Guest Service

The staff of Swissôtel Resort Sochi Kamelia offers you a warm welcome in the finest tradition of Swiss hospitality.

Audi dream drive

An exclusive experience currently available only for the guests of Swissôtel Resort Sochi Kamelia!
Hotel guests can rent dynamic, powerful, and stylish Audi cars for free. The range of cars is continuously updated, allowing you to test drive the newest Audi models.

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Transfer

Our concierge will be happy to call you a taxi at your convenience.
We will also be pleased to assist you with car rental. Please contact our Concierge Service.

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Business centre

If you need to print or scan documents, send an e-mail or fax, or if you need computer equipment, please contact the Front Desk.

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Documents

Russian guests are asked to present a domestic passport at check-In. Check-in of Russian citizens with the use of an international passport is not possible.

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Kids Room

The Kids Room is open daily from 9:30 a.m. to 9 p.m. The room offers a variety of events for kids. For further information, please contact Swiss Service.

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Check-In / Check-Out

Check-in time is 15:00 p.m.
Check-out time noon 12:00 p.m.

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Internet access

Complimentary Wi-Fi is available in all guest rooms and public areas. If you have any difficulties with the Internet connection, please contact Swiss Service.

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Concierge Service

We are happy to help you book railway and plane tickets, cancel or amend your booking. For further information, please contact our Concierge.

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Baby sitting

Our Concierge Service will be pleased to assist you with reliable babysitter arrangements.

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Parking

Free parking is available for hotel guests.

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Laundry service

Laundry and dry cleaning services are offered daily from 8:00 a.m. to 6:00 p.m. Please note that for an express service the price increases by 50% of the original cost.

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Tourist Tax

From July 16th 2018, the tourist tax is to be paid by every person over 18 years of age staying at a property in Sochi for more than 24 hours. The amount of the tax is 10 rubles per day and the total sum is to be paid on arrival.

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Social responsibility

As part of our commitment to corporate social responsibility Swissôtel supports SOS Children’s Villages (www.sos-dd.ru) – the World’s largest charitable organization focused on supporting children without parental care. You can make a donation at the Front Desk.

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